Right of withdrawal

Last updated: 28.06.2026

We ship within Switzerland and across the entire EU. Within Switzerland, you have 14 days from receiving your order to return items. You choose whether to exchange for a different size, receive store credit for the item's value, or get the amount refunded in CHF.

Cancelling an order

As long as your order hasn't shipped yet, you can cancel it free of charge at any time — either directly in your account or by email to info@athlix-performance.com. Once the parcel is on its way, cancellation is no longer possible; you can then handle the order through the regular return process.

Return conditions

For your return to be accepted, the item must:

• be in its original condition — unworn, unwashed, unused,
• have all labels and tags fully attached,
• be sent back in its original packaging,
• be accompanied by proof of purchase (order number or order confirmation).

How it works

1. Register your return in your account or email us at info@athlix-performance.com.
2. Once you have our confirmation, send the parcel yourself to the address below.
3. We inspect the item within 5 business days of receipt and confirm your exchange, credit or refund by email.
4. For an exchange, we'll send you the new size free of charge.

We cannot accept returns that haven't been registered in advance.

Shipping costs

You cover the shipping cost to us. We cover the return shipping of the new size.

Shipping address

Company	Address	Postal code	City	Country
Athlix Performance KlG	Bodenacherstrasse 2	8335	Hittnau	Switzerland

Damaged, defective or incorrectly delivered items

Check your order as soon as you receive it. If something is damaged, defective or was delivered incorrectly, contact us immediately and include a short video or photo for documentation. We'll arrange a replacement, store credit or refund — at our expense, including shipping both ways.

Excluded from returns

• Personalised items and custom orders
• Hygiene items (e.g. socks, underwear)
• Gift cards
• Items reduced in the sale
• Items without labels or with visible signs of wear

Bundles and items with an automatic discount can be exchanged as normal — the exclusion only applies to individual items reduced in the sale. Not sure whether your item can be returned? Message us beforehand — we'll clarify it quickly.

Store credit

Store credit is sent as a voucher code by email and is valid for 12 months. Redeemable across the entire Athlix range and combinable with other items.

Refunds

On request, we'll refund the item's value in CHF to your original payment method. Alternatively, you can receive store credit or exchange the item for a different size.

EU orders

We ship across the entire European Union. However, for orders outside Switzerland, no exchanges, returns or refunds are possible. Please check size and fit carefully before purchasing — if you have any questions about fit, feel free to contact us in advance.