Feel free to write to us.
Do you have questions about a product or your order, or would you like to learn more about our community runs? Get in touch—we look forward to hearing from you.
Frequently asked questions.
Still have questions? Feel free to send us a message.
What is Athlix Performance
Athlix is a Swiss brand from Zurich that brings together performance, everyday life, and community. Alongside our products, runs, rides, and shared events are an integral part of what makes Athlix unique.
Where can I find your community events?
Our upcoming runs and events are listed in the event calendar on the website. Additional updates, links, and the latest information are available in the WhatsApp channel and newsletter.
How much does shipping cost in Switzerland?
Shipping in Switzerland is free for orders of CHF 35 or more. For orders under CHF 35, shipping costs CHF 5.
Do you also ship to the EU?
Yes. Shipping to EU countries is free for orders of CHF 100 or more. For orders under CHF 100, a flat shipping fee of CHF 15 applies. Deliveries to the EU may also be subject to customs or import duties.
Can I exchange my order?
Yes, within Switzerland, you can return items within 14 days of receipt—you can choose to exchange them for a different size, receive store credit equal to the item’s value, or get a refund in CHF. The item must be unworn and unused, with all tags attached and in its original packaging.
Which payment methods do you accept?
Currently available payment methods include Twint, Apple Pay, Google Pay, Klarna, Mastercard, PayPal, Shop Pay, Visa, and American Express.
How can I reach you if I have any questions?
You can reach Athlix by email at info@athlix-performance.com, by phone at +41 79 571 17 47, or via the live chat on the website.