Feel free to write to us.
Do you have questions about a product, your order, or want to learn more about our Community Runs? Get in touch with us – we look forward to hearing from you.
Frequently Asked Questions.
Still have questions? Feel free to send us a message.
What is Athlix Performance?
Athlix is a Swiss brand from Zurich that combines performance, everyday life, and community. In addition to our products, runs, rides, and shared events are an integral part of what defines Athlix.
Where can I find your community events?
Our upcoming runs and events are visible in the event calendar on the website. Additional updates, links, and current information are available in the WhatsApp channel and the newsletter.
What are the shipping costs in Switzerland?
Shipping is free within Switzerland for orders over CHF 35. For orders under CHF 35, shipping costs CHF 5.
Do you also ship to the EU?
Yes. Shipping is free to EU countries for orders over CHF 100. For orders under CHF 100, a shipping fee of CHF 15 applies. Additional customs or import fees may apply for deliveries to the EU.
Can I exchange my order?
Yes, within Switzerland you can return items within 14 days of receipt – you choose whether to exchange for a different size, receive store credits equal to the item value, or get a refund in CHF. Condition: The item must be unworn, unused, with all tags, and in the original packaging.
Which payment methods do you accept?
Currently, Twint, Apple Pay, Google Pay, Klarna, Mastercard, PayPal, Shop Pay, Visa, and American Express are available.
How can I reach you if I have questions?
You can reach Athlix by email at info@athlix-performance.com, by phone at +41 79 571 17 47, or via the live chat on the website.